Job Description: Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Store Leader in our Bedford High Street Store to deliver operational and customer service excellence day in, day out! You will lead, energise and motivate your team to delivery excellent store standards and performance to support the Cluster Manager in the delivery of the trading plan. This is a fantastic new opportunity, where you will use your leadership and operational experience to support future growth and development, leading your team to deliver excellence in all aspects of day to day retail. By being proactive and maximising local opportunities, you can really make a mark. Job Responsibilities: Keeps teams up to date on stores, cluster and business performance and appropriately challenge what store teams can do to help Use the scorecard proactively to manage performance and target priorities and actions Ensure the store is clean, tidy, priced & full and that colleagues are available at the right times to serve customers You will lead and engage your teams to deliver excellent standards and results in line with the Trading plan. Ensure your team members are supported, set clear and measurable targets, performance expectations and objectives, and review regularly Review the trading plan with your Cluster Manager and set and agree key actions that are reviewed on each visit Ensures legal, health and safety and legislative requirements are met within the store Adhere to the Corporate Trading plan and proactively achieve the sales numbers to deliver the plan Recognise and celebrate team members for a job well done Work with Head Office to ensure awareness of local environment to maximise local opportunities Create a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard Ensure training around product knowledge is kept up to date so you can develop experts who are focused to sell at the right times Job Requirements: Lead by example on the shop floor, have a hands-on approach and set high standards for your team Able to adopt an engage rather than tell approach Store Manager, Assistant Manager or Supervisor with at least 6 months supervisory experience Ability to motivate teams, build strong relationships and communicate well at all levels of seniority Working knowledge of KPI’s such as ATV and TPC Is flexible in approach to support the wider cluster/area as required Is proactive rather than reactive. Experience of supporting employee training and development Job Details: Company: WHSmith Vacancy Type: Full Time Job Location: Bedford, IN, USA Application Deadline: N/A Apply Here vacancyvite.com
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