Whole Foods Jobs – E-Commerce Associate Team Leader

Job Description:

Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep diving on areas including productivity, quality, safety, and customer service – as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements.

Job Responsibilities:

• Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed
• Proactively identifying and leading process improvement initiatives.
• Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
• Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
• Perform in-depth problem solving in all areas to ensure successful and continuous operations
• Allocate labor as needed; direct and assign job duties for Team Members
• Review and update Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues
• Report and escalate systemic issues as necessary and in a timely manner
• Reviewing the work forecasts and determine productivity and utilization requirements to meet the overall WFMOA objectives.
• Train, audit, and support Team Members to perform WFMOA standard operating procedures
• Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
• Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
• Ensuring a safe work environment for all Team Members.

Job Requirements:

• Philosophy
• Must have a High School diploma or equivalent
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
• Demonstrated communication skills (written and verbal) with all levels of team members and leadership
• pricing and awareness of relevant competitors and industry trends.
• Authorization to work in the US without sponsorship.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance High energy, enthusiastic, and displays an affinity for our products, core values, and company
• Demonstrates exceptional level of knowledge surrounding (new) products, item location,
• Availability to work overtime during peak seasons and as needed year-round
• Flexibility to work weekends and or evenings
• Ownership in your work and team

Qualification & Experience:

• Degree in Engineering, Operations, or a related field.
• Prior experience leading high volume teams
• 18+ months retail experience for employees in a retail, distribution, or logistics environment

Job Details:

Company: Whole Foods

Vacancy Type:  Full Time

Job Location: New York, NY, USA

Application Deadline: N/A

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