Whole Foods Employment – Store Support Associate Team Leader

Job Description:

Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

• Evaluates and documents Team Member work performance.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Provides timely, thorough, and thoughtful performance evaluations.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Consistently communicates and models WFM vision and goals.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Works with Team Leader to resolve team concerns or issues.
• Sets and achieves the highest standards of retail execution.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Models and delivers outstanding customer service.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Job Requirements:

• Capable of teaching others in a positive and constructive manner.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Product knowledge.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Proficiency with email, Microsoft Office, and operations-related applications.
• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Work requires the following motions: bending, twisting, squatting and reaching.
• In an 8-hour work day: standing/walking 6-8 hours.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Growth mindset towards greater responsibility and ownership.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Ability to work in a wet and cold environment.
• Must be able to lift 50 pounds.
• Advanced knowledge of regulatory and safety policies and procedures.
• Exposure to FDA approved cleaning chemicals.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Desire to coach and mentor others for growth.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Job Details:

Company: Whole Foods

Vacancy Type:  Full Time

Job Location: Austin, TX, USA

Application Deadline: N/A

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