
Website Wells Fargo
Job Description:
Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of retail branches, ATMs, and online and digital channels, offering financial products and services to consumers and small businesses through approximately 5,200 retail banking branches and more than 13,000 ATMs in 36 states and Washington, D.C. Branch Banking includes the Affluent Segment and Strategy team and Wells Fargo At WorkSM, the Business Development Office, Business Initiatives, Business Performance & Accountability, Distribution Strategies, Future Banking, and Regional Banking.
Job Responsibilities:
- Introduces customers to other Wells Fargo team members, as appropriate, to proactively help meet their financial needs.
- Engages in conversation with customers by actively listening and asking questions.
- Assists customers by providing exceptional customer service, accurately and efficiently processing their transactions.
- Follows policies and procedures to minimize risk.
- Maintains a cash drawer, including cash handling and balancing
- Informs customers of self-service digital options (as appropriate) to make banking easier for them.
- Spends majority of time spent completing Teller transactions for customers.
Job Requirements:
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Ability to interact with integrity and professionalism with customers and team members
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Well-organized, independent and able to prioritize in a fast paced environment
- Ability to follow policies, procedures, and regulations
Qualification & Experience:
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Customer service focus with experience handling complex transactions across multiple systems
- 1+ year of experience interacting with people, demonstrated through work, military, or education
Job Details:
Company: Wells Fargo
Vacancy Type: Full Time
Job Location: Ft. Lauderdale, FL, US
Application Deadline: N/A
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