Waitrose Vacancies – Insight Manager, Analytics

Job Description:

The Analytics & Data Science Team sits alongside both Research and Data Management, to form the broader Data, Insight and Analytics directorate.

The role holder will work alongside existing CRM and Personalisation analysts, and with the Data Science team, to drive a deep understanding of our campaign performance, help drive our customer management strategy and build a personalisation capability.

Job Responsibilities:

The role will be focused on CRM and Personalisation Analytics. That is, creating value through the use of analytics to improve decision making within the Personalisation, Marketing, Loyalty and Customer Contact area. This is an exciting time for John Lewis Partnership in this space because we are at the beginning of our Personalisation roadmap, with significant investment committed to help shape and deliver the vision. The role holder will therefore play a key role in delivering this step change in capability.

• Support the stakeholders across both JL (incl. FS) and WR in defining their objectives and strategies for customer management
• Further, support the stakeholders in the evolution and use of the customer loyalty schemes
• Help build a more advanced capability in terms of personalising and optimising content, across the various touchpoints, to deliver incremental value for both our customers and the Partnership
• Ensure campaign performance is understood and influential in future campaigns
• Work collaboratively with stakeholders, Data Science, Reporting Automation and IT to deliver this.

Job Requirements:

• Substantial CRM/Personalisation/Loyalty analytics experience
• Experience of synthesising complex and ambiguous information in order to drive actionable insight brought to life through communication and visualisation
• A track record of influencing business stakeholders in the decisions they make
• Working in SAS, SQL, Big Query or other programming or statistical languages
• Commercial e.g. online or shop trading, business consulting
• Building predictive models
• Experienced user of R or Python
• Technical skill, knowledge and experience in the use of Big Data, data visualisation, data manipulation and enterprise reporting techniques and tools

Job Details:

Company: Waitrose

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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