
Website Urban Outfitters
Job Description:
A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. This can be a part-time or full-time role.
Job Responsibilities:
- Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
- Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
- Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
- Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
- Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Team Development: supports the training of the associate team, including new hire onboarding
Job Details:
Company: Urban Outfitters
Vacancy Type: Full Time
Job Location: Atlanta, GA, USA
Application Deadline: N/A
vacancyvite.com