Tesla Employment – Service Supervisor

Job Description:

At Tesla, our Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

Job Responsibilities:

• Plan, prepare and distribute work to technicians based on skill level, capacity and resource
• Oversee inventory management, making sure the workshop is tidy and well organized
• Identify any training needs within the team and arrange relevant training courses as required
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
• Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
• Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
• Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases
• Motivate, lead and inspire the team in continuous improvements and efficiencies

Job Requirements:

• Analytical ability to understand and impact key performance indicators
• A calm, considered approach with exceptional communication skills
• Technical automotive background as a Service Technician is highly preferable
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Proven ability to lead by example and be innovative with processes and efficiencies
• Ideally have experience of working with Electric Vehicles
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Good knowledge of MS Office
• Must have and continue to maintain a valid driving license and safe driving record
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Norwich, England, UK

Application Deadline: N/A

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