Tesla Careers – Service Manager

Job Description:

At Tesla, our Service Managers are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

Job Responsibilities:

• Regularly communicate center performance to senior leadership
• Liaise with other key stakeholders and departments across Tesla including Sales, Delivery, HR, Recruitment, Engineering and EHS
• Handle Service Centre related administration issues including e-Procurement and invoicing
• Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre
• Run daily morning meetings with all departments in the workshop, analyzing metrics from previous day and plans for that day
• Onboard new hires and constantly assess training needs of current staff members
• Have overall responsibility for the whole Service Centre and the functions within
• Driver continuous improvement across the center, listening and learning from the team what improvements and efficiencies can be made to boost performance
• Drive and monitor all KPIs within the Service Centre including, but not limited to, Customer Satisfaction, Fix Right First Time, Workshop
• Productivity, Workshop Efficiency, Lead Time, Inventory, Incident Reporting and Costs and Revenue
• Deal with escalated customer cases, and approve ROs with discount or goodwill attached to it, investigating further if needed
• Carry out regular one to ones with each direct report, setting clear goals/tasks, coaching and holding follow up meetings
• Act as the main point of contact for external bodies and other local partners including facilities, city administration, apprenticeship programs, body shops and more
• Be regularly present on the floor, maintaining a close relationship with ground-level staff and taking the time to fully understand business operations and where your support is required

Job Requirements:

• Strong drive to motivate a team, to engage and facilitate others to achieve and succeed
• Good knowledge of MS Office
• Experience of working within the automotive industry
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Proven ability to build strong relationships with other business areas, stakeholder management
• An understanding of local legal employment rights and processes is desirable
• Proven experience of working within a business at both strategic and operational levels
• Proven background as an exceptional people leader
• Performs well in an agile, fast-paced environment where things can change very quickly
• A calm, considered approach with exceptional communication skills
• Perform, think and lead well under pressure
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Ability to adapt to constantly changing/fluctuating targets and business needs

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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