TD Bank Hiring – Contact Center Representative

Job Description:

Job Responsibilities:

• Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
• Supports the timely and accurate completion of business processes and procedures
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• Identifies and refers high value or potential Customers to the appropriate personnel
• Takes ownership of Customer concerns and resolve Customer issues at first point of contact
• Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience
• Understands and applies operating policies and procedures
• Contributes to business objectives for Operational Excellence
• Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
• Offers sound product knowledge as it relates to their respective business area
• Supports Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services
• May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
• Supports the achievement of business objectives by supporting service goals
• Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
• Escalates non-standard or high-risk transactions / activities as necessary

Job Requirements:

• Must be able to adhere to a set schedule which may include weekends and holidays
• Excellent interpersonal and verbal communication skills required
• Retail Customer service, banking, or contact center experience
• Excellent problem-solving and time management skills
• Ability to use/learn current technology and software applications related to position
• Ability to work in a fast-paced, challenging work environment
• Effective written communication skills

Qualification & Experience:

• High School Diploma or GED
• Experience handling confidential information
• 0 Years of related experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Auburn, ME, US

Application Deadline: N/A

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