Job Description: As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team cares, grows, and wins together. A team that is inclusive, makes connections and brings their passion and pride to all that they do. Job Responsibilities: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path Job Requirements: Knowledge of guest service fundamentals and experience building a guest first team culture Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in guest engagement; problem solving and resolution Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals Qualification & Experience: Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent Job Details: Company: Target Vacancy Type: Full Time Job Location: Bryan, TX, US Application Deadline: N/A Apply Here vacancyvite.com
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