Ssa Employment – Contact Representative

Job Description:

This is an Open Continuous Announcement to establish a standing register of qualified candidates to refer as vacancies occur. The first cut-off date for receipt/referral of applications will be February 28, 2021. The following cut-off dates are: May 31, 2021; and July 31, 2021. Final disposition notices will be completed once all position vacancies are filled or the announcement reaches the closing date stated in the announcement.

Job Responsibilities:

As a Customer Service Representative(CSR), you will contribute to the Agency’s mission by:

• Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
• Providing quality customer service in a fast-paced, high call volume environment;
• Conducting interviews to determine the nature of the call;
• Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;
• Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;
• Determining eligibility for programs administered by SSA;
• Using automation tools to access and update information; and

Job Requirements:

• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees are required to serve a 1-year probationary period
• Must pass Meet-and-Deal panel interview
• Selectees are required to complete a 11-13 week technical training class
• Relocation expenses will not be paid

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: St. Petersburg, FL, US

Application Deadline: N/A

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