Sephora Careers – Sr. Manager

Job Description:

As the Sr. Manager, Store Experience & Insights, you will be responsible for driving the client experience in-store through exciting new programs, client insights analysis and retail services. You will be accountable for the strategy, profitability and performance of our retail services program in conjunction with implementing new innovative concepts in retail. You will report directly to the Sr. Director, Store Experience & Business Operations.

Job Responsibilities:

• Identify opportunities to enhance the retail experience by testing new pilots & programs within retail.
• Be the primary owner of the Client Experience Measurement Program, including managing the vendor relationship, analyzing performance, and creating a visit cadence based on store profiles. Partner with the Manager, Selling & Client Engagement to identify opportunities to drive performance in districts & regions
• Build, forecast and drive Retail Services P&L, across Sales, Margin & Shop Profit. Develop strategies to drive sales/profit while managing and optimizing expenses
• Build retail services strategy across Makeup, Skincare, Haircare & Fragrance. Including identifying new to market opportunities, leveraging US strategies & optimizing current services menu
• Be the primary owner for the Medallia Client Survey including, developing survey questions, managing the relationship with the vendor, and analyzing performance. Provide recommendations & analysis to the field/FSC in conjunction with the Assistant Manager, Services & Store Insights
• Measure the success of new innovation by analyzing performance and providing recommendations on rollout.

Job Requirements:

• You’re passionate about what you do, and you love to perform to the highest standards
• You’re a self-starter and have strong business and technical skills in retail operations
• You can provide effective feedback to multiple levels
• You’re a strong leader with excellent management skills, and organized is your middle name
• You have 5 to 7 years in a managerial level role and experience with leading and developing teams
• You are skillful in communicating with all audiences, including Executive and operational teams
• You possess strong analytical skills and digging into data is your favourite pastime
• You can look beyond today and create new processes and standards to drive the business.

Job Details:

Company: Sephora

Vacancy Type:  Full Time

Job Location: Toronto, Ontario, Canada

Application Deadline: N/A

Apply Here

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