Nestles Employment – Boutique Team Leader

Job Description:

We are looking for a Team Leader based at our Downtown Crescent boutique reporting into the Boutique Manager. This role will be responsible for acting as an ambassador of the Nespresso brand in our Boutique. The Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems.

Job Responsibilities:

• Submit & process stock transfers, process returns;
• Provide employee recognition for team success;
• Set training agenda for on-boarding new employees;
• Understanding of Boutique Budget for Decoration and Tasting products;
• Nessoft, Machine, & Coffee Training to new employees;
• Communicates a clear understanding of the Company’s values;
• Meet with Manager on a weekly basis.
• Prepare and review daily and weekly reporting on machine and capsule sales;
• Report stock deficiencies to manager;
• Return management, Cash handling, and Tax-exempt procedures;
• Ensure boutique is in stock with all supplies;
• Assist Manager in setting work schedules;
• Provide guidance on following the Mystery Shopper scripts;
• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities;

Job Requirements:

• Good knowledge of Microsoft Office, IT phone system and of statistics;
• Expertise in oral communication for each type of customer;
• Bilingual in English and French.
• Experience in team management;
• Strong interest in our product and in coffee in particular;
• Management by priority, good analytical skills, and attention to detail;
• 2 years of training in customer relations & Sales;
• Ability to answer to “difficult” customers;

Job Details:

Company: Nestlé

Vacancy Type:  Full Time

Job Location: Montreal, Quebec, CA

Application Deadline: N/A

Apply Here

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