Nestle Careers – Coffee Specialist

Job Description:

We are looking for a Coffee Specialist based at our Carrefour Laval location reporting into the Boutique Manager. This role will be responsible of being an ambassador of the Nespresso Brand at the Boutique and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.

Job Responsibilities:

• Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
• Welcome the Boutique clientele and identify their needs;
• Advise both prospects and Club members on Nespresso products and Services;
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
• Achieve personal and common sales and service level targets;
• Contribute to the management of inventories, stocks and cash;
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
• Check payments in accordance with the defined procedure;
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
• Check the correspondence of sums received with the orders and send all to the accounting department.
• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
• Work in shifts and fulfil ones role and expectations. Support special events;
• Cash checks (if used in the country), enter payments made by credit cards;
• Actively manage the database on a daily basis and permanently update customer records;

Job Requirements:

• Excellent Presentation, Communication &
• Hands on and pragmatic;
• Knowledge of coffee would be a great asset;
• Strong Team player;
• Self-driven and entrepreneurial;
• Pleasing personality as an ambassador of Nespresso (Premium positioning);
• Demonstration and Presentation Skills;
• Punctuality and discipline;
• Customer & Service Oriented;
• Interpersonal Skills;
• Proactive and responsive to anticipate and fulfil customer needs;
• Bilingual in English & French.

Job Details:

Company: Nestlé

Vacancy Type:  Full Time

Job Location: Laval, Quebec, CA

Application Deadline: N/A

Apply Here

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