NatWest Recruitment – Customer Service

Job Description:

Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, proactively providing them with the knowledge they need to make the most of their money and making sure they’re fully informed when it comes to the products and services we offer.

Job Responsibilities:

• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• In this role you’ll be integral in guiding and supporting people and families to thrive through meeting their financial needs and goals
• Conducting financial health checks and reviewing customer accounts
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
• We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
• Meeting and supporting customers via video banking from home or face to face in a branch
• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

Job Requirements:

• Excellent communication and interpersonal skills with a genuine interest building relationships
• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• Excellent planning and organisational skills
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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