Job Description: As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships and promote the benefits of alternative services to simplify and enhance customers banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, proactively providing them with the knowledge they need to make the most of their money and making sure they're fully informed when it comes to the products and services we offer. Job Responsibilities: Conducting financial health checks and reviewing customer accounts We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection In this role you’ll be integral in guiding and supporting people and families to thrive through meeting their financial needs and goals Meeting and supporting customers via video banking from home or face to face in a branch Identifying products and services that are right for our customers, helping them to make the most of their money and savings Completing outbound care calls to customers to grow and maintain the relationship With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected Job Requirements: Excellent communication and interpersonal skills with a genuine interest building relationships Excellent planning and organisational skills Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances Job Details: Company: NatWest Vacancy Type: Temporary Job Location: Somerset, England, United Kingdom Application Deadline: N/A Apply Here vacancyvite.com
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