McDonald’s Jobs – Service Delivery Manager

Job Description:

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We’re a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald’s means thinking big every day and preparing for a career that can have impact around the world.

Job Responsibilities:

• Contribute to and create reports as required by the department and/or wider business
• Attend Weekly and Monthly SIAM Performance reviews with Service Integrator and the McDonald’s IT Operations Manager
• In collaboration with the Transition Manager keep the Service Integrator advised of any changes in business priority that could affect Incident prioritisation
• Act as the main Service Operations representative of the Retained Organisation
• Lead business driven delays in approvals that result in complaints or degraded Request Management Service
• Out of hours contact point for major incident coordination and Escalations (shared rota)
• Ownership of IT service partner relationships to deliver gold standard service to our customers
• Act as partner concern for Requests made outside of business rules
• The McDonald’s Service Delivery Manager will work closely with Retained Organisation at all stages of Operational Delivery acting as an escalation and approval gate.
• Ensure Continual Service Improvement Log in place and reviewed regularly
• Engage with business stakeholders to share service improvements and initiatives and promote the Service function
• Responsible for the delivery of the IT Services to the McDonald’s business (UK & ROI) for both Restaurant and Corporate functions
• Create and approve end user facing Incident communication content and templates
• Close relationship with the IT Service Operations Manager and collectively run Service Reviews and interface into the wider business.
• Identify and recommend Service Integrator delivery/service improvements and supervise the delivery of these improvements
• Ensure Service Integrator Reporting is in line with requirements reviewing format regularly
• Attend Monthly / Quarterly 3rd Party supplier Performance reviews (dependent on supplier scope) with McDonald’s IT Operations Manager
• Act as escalation point for supplier Incident Management engagement issues and during Major Incidents, attending partner calls as required

Job Requirements:

• Ability to communicate technical information to non-technical audiences
• Comfort and experience working in a fast paced and changing working environment
• Demonstrate capability to build shown networks and relationships across the business to support requirements of the team
• Build a feedback-rich environment that inspires and models the exchange of feedback
• Computer-literate – proficient with Microsoft Word, Excel, Power Point
• Work with energy and passion and inspire the same in others
• Ability to take feedback on-board and use it as an opportunity to positively develop skills
• Superb communication skills, curious mind set, confident, independent and logical problem solver
• Aptitude to deliver feedback in a constructive and positive way (both to suppliers and internal partners)
• Pragmatic, thoughtful and customer driven
• Great teammate with the ability to forge & demonstrate relationships

Job Details:

Company: McDonald’s

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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