Macy’s Careers – Retail Cosmetics Sales Counter Manager

• Review and analyze business performance – daily, weekly, monthly, seasonal, and annual sales results.
• Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
• Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
• Understand how brand training, events and product strategies drive sales.
• Clearly model behavior and articulate activities that support elevating the customer experience.
• Drive client acquisition through awareness and engagement in our Loyalty program.
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
• Self-motivated to stay current on brand related product knowledge and beauty trends.
• Leverage My Client. Provide outstanding service – whether that be in person, virtually or on the phone.
• Be a product educator and beauty enthusiast.
• Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
• Connects the business priorities to the daily activities of all associates.
• Build trust and foster teamwork across the entire Beauty department.
• Train Beauty team on specific brand. Support onboarding internal and external new team members.
• Has advanced authority and expertise in a specific brand.
• Introduce customers to beauty products and build a rapport to identify hidden needs.
• Understand product strategies by Quarter/Season and provide clear direction to drive sales.

Job Requirements:

• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Resourceful and able to adapt quickly to changing priorities
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Position requires prolonged periods of standing/walking around store or department
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• May involve reaching, crouching, kneeling, stooping and color vision