Job Description: The Counter Manager is responsible to drive sales and service the customer. They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team. Job Responsibilities: Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results. Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals. Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan. Understand how brand training, events and product strategies drive sales. Clearly model behavior and articulate activities that support elevating the customer experience. Drive client acquisition through awareness and engagement in our Loyalty program. Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back. Self-motivated to stay current on brand related product knowledge and beauty trends. Leverage My Client. Provide outstanding service – whether that be in person, virtually or on the phone. Be a product educator and beauty enthusiast. Review productivity levels, provide coaching/feedback, and partner store leadership on team performance. Connects the business priorities to the daily activities of all associates. Build trust and foster teamwork across the entire Beauty department. Train Beauty team on specific brand. Support onboarding internal and external new team members. Has advanced authority and expertise in a specific brand. Introduce customers to beauty products and build a rapport to identify hidden needs. Understand product strategies by Quarter/Season and provide clear direction to drive sales. Job Requirements: Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Resourceful and able to adapt quickly to changing priorities Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Position requires prolonged periods of standing/walking around store or department Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions May involve reaching, crouching, kneeling, stooping and color vision Qualification & Experience: 1-2 years direct experience High School Diploma or equivalent required Job Details: Company: Macys Vacancy Type: Full Time Job Location: Washington, DC , US Application Deadline: N/A Apply Here vacancyvite.com
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