Jobs at Nestle – Team Leader

Job Description:

We are looking for a Team Leader based at our BIM Rideau location reporting into the Boutique Manager. This role will be responsible for acting as an ambassador of the Nespresso brand in our Boutique. The Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems.

Job Responsibilities:

• Ensure boutique is in stock with all supplies;
• Provide employee recognition for team success;
• Set training agenda for on-boarding new employees;
• Submit & process stock transfers, process returns;
• Provide guidance on following the Mystery Shopper scripts;
• Understanding of Boutique Budget for Decoration and Tasting products;
• Return management, Cash handling, and Tax-exempt procedures;
• Communicates a clear understanding of the Company’s values;
• Assist Manager in setting work schedules;
• Meet with Manager on a weekly basis.
• Report stock deficiencies to manager;
• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities;
• Prepare and review daily and weekly reporting on machine and capsule sales;
• Nessoft, Machine, & Coffee Training to new employees;

Job Requirements:

• 2 years of training in customer relations & Sales;
• Good knowledge of Microsoft Office, IT phone system and of statistics;
• Strong interest in our product and in coffee in particular.
• Ability to answer to “difficult” customers;
• Experience in team management;
• Management by priority, good analytical skills, and attention to detail;
• Expertise in oral communication for each type of customer;

Job Details:

Company: Nestlé

Vacancy Type:  Full Time

Job Location: Nepean, Ontario, CA

Application Deadline: N/A

Apply Here

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