Jobs at Cartier – Concierge

Job Description:

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job Responsibilities:

• Develop basic brand knowledge to convey Cartier heritage and values
• Assure prompt and positive action on client complaints, questions, concerns and suggestions as needed
• Daily set up and break down of boutique for opening/closing as needed
• Maintain a work environment of cleanliness and organization
• Book client appointments and VIP salons as needed
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc. and make maps, literature, and other materials available.
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc…)
• Greet, assess needs and direct clients to appropriate department or representative
• Thank clients as they leave
• Maintain consistent presence at work station, reply and re-direct phone calls as needed
• Assist VIP with arranging car services as needed
• Provide a consistently excellent client experience with the highest degree of courtesy
• Assist clients with belongings and packages.
• Maintain knowledge of local current attractions or events as well as a good geographic knowledge of the surrounding area
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

Job Requirements:

• Ability to work in a fast-paced retail store environment
• Excellent interpersonal and communication skills are required
• Must be able to stand on feet all day
• Ability to project an approachable and professional image in personal appearance, manner, and demeanour
• Intermediate to Advanced computer Skills (tablets, PC)
• Detail-oriented
• Availability to work weekends.
• Strong understanding of customer service needs and client priorities
• Ability to maintain thorough follow-through.
• Ability to work under pressure with the highest level of responsiveness
• Ability to maintain client confidentiality and use the utmost discretion
• Additional language skills (Mandarin, Portuguese, Russian) are a plus

Qualification & Experience:

• 2 to 5 years prior hospitality experience
• A degree of higher education or vocational training specializing in the hospitality industry is desired.

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Palo Alto, CA, USA

Application Deadline: N/A

Apply Here

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