HSBC Careers – Bilingual Personal Banker

Job Description:

In this role, you will act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact. The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.

Job Responsibilities: 

• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
• Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner.
• Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs
• Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins.
• Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice
• Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey.

Job Requirements: 

• A passion for continuously delivering a superior customer experience
• Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding
• Pride yourself on consistently delivering a personalised, friendly & efficient service at all times
• Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
• Demonstrate effective communication skills, which will enable you to build strong professional rapport

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location:  Ottawa, Ontario, CA

Application Deadline: N/A

Apply Here

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