Home Depot Apply Online – Online Experience Analyst

Job Description:

At The Home Depot Canada, we are actively committed to providing a best-in-class customer experience both in-store and online; and are constantly on the lookout for top-tier talent that will help us achieve our goals. As a leader in the home improvement industry, we understand that Digital is crucial to the overall customer journey, so over the past few years, our e-commerce team has grown rapidly in order to build and maintain a world-class user experience.

Here’s where you come in! We are seeking an Online Experience (UX) Analyst that will manage our on-site search and product listing page portfolio, optimizing it to meet the ever-growing needs of our users. Reporting to the Online Experience (UX) Manager, you will be conducting research, analyzing/interpreting data to make recommendations and managing their implementation from beginning-to-end. You will also do competitive and industry benchmarking, identifying new opportunities for improvement. For this role, the successful candidate must always have the customer in mind and enjoy a fast-paced environment that requires them to juggle competing demands on a daily basis.

If you enjoy a fun, exciting environment, meeting new people and working with multiple teams on a variety of projects, then we’d love to hear from you!

Job Responsibilities:

• Recommend & analyse A/B and user test results and convert those learnings into action items
• Act as a subject matter expert on on-site search within the organization
• Analyse and interpret multiple sets of data, using a variety of tools, to garner insights and identify areas of improvement
• Ensure timely completion of weekly implementations while maintaining high quality and accuracy standards
• Build recommendations and strategies to present them to cross-functional groups
• Reduce friction and improve the path to product for our customers
• Work with BAs and product managers to clarify requirements and launch new site functionality or improve existing
• Examine key competitors and best-in class online retailers to identify new areas of opportunity and understand emerging trends

Job Requirements:

• Strong technical skills
• Self-starter and results oriented
• High comfort level working in a fast paced environment
• Previous experience as an analyst an asset
• Strong attention to detail
• Strong organizational skills with the ability to manage multiple projects at once and competing requests
• The ability to develop insights and take action
• Collaborative & strong ability to build positive relationships with cross departmental teams

Qualification & Experience:

• Bachelor’s or equivalent degree in any of the following: Statistics, Economics, Computer Science, Engineering or Math
• Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets expectation, Consistently demonstrates).
• Years of Relevant Work Experience: 2 to 3
• Previous experience working with Adobe Omniture or Adhoc an asset
• Strong excel skills and an aptitude for data analysis

Job Details:

Company:  The Home Depot

Vacancy Type:  Full Time

Job Location:Toronto, Ontario, CA

Application Deadline: N/A

Apply Here

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