HEB Jobs 2025 – Cust Serv Rep-In Store Shopper

Job Description:

As a Customer Service Rep–In-Store Shopper, you’ll select, sort, and unload items to complete eCommerce online orders.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Job Responsibilities:

• Organizes carts / maintains cleanliness within the eStore
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Minimizes shrink through careful handling of product
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Selects merchandise from sales floor to complete customer online orders
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Communicates continuously with department Managers and Partners to locate product
• Makes decisions on customers’ behalf if requested item is unavailable
• Performs eStore Curbie duties, as needed
• Maintains / stocks bag areas
• Maintains standards for safety and sanitation
• Returns extra / unwanted products to their proper in-store location
• Gathers baskets and picks up trash inside and outside eStore as needed

Job Requirements:

• Minimum age 16
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Strong communication skills
• 3+ months of experience as a Curbie or related experience
• Experience in personal shopping a plus
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly* reach at waist, grasp
• Work a flexible schedule, based on business needs
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• High school diploma, or equivalent preferred
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training)
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Perform in a fast-paced work environment which requires detailed work and precision
• Ability to work a flexible schedule
• Strong customer service skills
• Work with Customers and stay attentive to their needs
• Ability to make effective decisions on behalf of the customer with limited information
• Ability to prioritize and handle cross-functional tasks

Job Details:

Company: H-E-B

Vacancy Type:  Full Time

Job Location: Houston, TX, USA

Application Deadline: N/A

Apply Here

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