Ford Hiring – In Market Implementation Specialist

Job Description:

Develop and launch the European FordPass Rewards Programme, a tool building loyalty and an always on relationship with our Mustang Mach-E customers

Job Responsibilities:

• Mapping of detailed business processes for the Loyalty Program always ensuring quality and consistency with the overarching strategy.
• Support local FordPass Rewards Supervisor to deliver implementation of FPR in pilot NSC
• Provide input on project management tasks, e.g. status tracking in Jira
• Support creation and presentation of reviews for Senior Management
• Coordinate cross functional workshops on customer journeys and reward moments for the Loyalty Program while applying Human Centered Design techniques
• Support gathering of structured knowledge around in-NSC processes and documentation thereof
• Business case calculations on structural and variable cost elements
• Contribute towards Development of a deep understanding of all relevant elements and dependencies of a customer journey or reward moment by working closely together with the experts from: Sales Organization, Service, Communications, Customer Relationship Management, Dealers and IT
• Tracking of key performance indicators to measure the success of individual reward moments
• Create training documents and instructions to support specific project or launch phases
• Track metrics which highlight risks with project delivery and propose mitigation actions

Job Requirements:

• Cross functional experience
• Knowledge or experience of customer trends in retail / automotive retail
• Retail- / Service-experience a benefit
• Team player – coordinate and support cross-functional teams and activities
• Ability to support the team through a creative process
• Knowledge of current dealer processes and their impact on the customer experience
• Self-motivated and action oriented – establish and implement action plans to achieve objectives
• Awareness of dealer IT and its role in delivery of a seamless experience
• Very good English skills

Qualification & Experience:

• Supervisor FordPass Rewards
• FBS Loyalty Team in Hungary
• Global FordPass Rewards Team
• NSC senior management
• Functional MS&S Partners – IT, FCE, FCSD, Marketing Communications
• Manager FordPass Rewards FoE & FoE CX Director
• FoE and NSC Dealer Operations
• Agency Partners

Job Details:

Company: Ford Motor Company

Vacancy Type:  Full Time

Job Location: Basildon, England, United Kingdom

Application Deadline: N/A

Apply Here

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