FedEx Careers – Ops Coordinator

Job Description:

Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Job Responsibilities:

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems. Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction Escalates unresolved issues with BC/AOs to appropriate management Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.

Job Requirements:

• Customer service skills necessary to effectively and professionally respond to requests and issues Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Verbal and written communication skills necessary to communicate with various audiences Ability to read, interpret and draw conclusions from numerical data and written information Software skills, including use of Microsoft Office software and web-based applications Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations

Qualification & Experience:

• High school diploma or GED required; Bachelor’s degree in , Business, Logistics or a related area preferred

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: Regina, Saskatchewan, CA

Application Deadline: N/A

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