FedEx Job Application – Retail Customer Service Associate II

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Takes preemptive action to prevent errors and waste
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required
• Takes complex customer orders using order systems and provides accurate pricing information
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Maintains a safe, clean and orderly retail Store
• Able to operate with minimal supervision
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Performs multiple tasks at the same time
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Looks for opportunities to improve knowledge and skills within the retail Store

Job Requirements:

• Excellent verbal and written communication skills
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability to move and lift 55 pounds
• Ability to stand during entire shift, excluding meal and rest periods
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Ability, on a consistent basis, to bend/twist at the waist and knees
• High school diploma or equivalent education
• 6+ months of specialized experience
• Ability, on a consistent basis, to work with minimal supervision
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Macon, GA, US

Application Deadline: N/A

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