Duke Energy Careers – Service Apprentice

Job Description:

The Service Apprentice is the entry level position for the Service Technician Progression. The Service Apprentice has accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Apprentice to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work. Job posting selection is required for entry to the Service Apprentice role.

Job Responsibilities:

• Perform work assignments on customer’s premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed
• Identify, obtain and deliver materials needed for work assignments
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion
• Install and program encoder receiver transmitters (ERTs)
• Hang door tags
• Utilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.
  Work tenant changes, including soft close
• Read meters
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information
• Turn off and/or remove meter due to non-payment from customer (DNP)

Job Requirements:

• Safety awareness and leadership
• Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation
• Experience working independently to serve customers in a related environment
• Two years technical school education or the equivalent job-related knowledge
• Experience using construction tools
• Working knowledge of gas appliances
• Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position

Qualification & Experience:

• Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment
• Experience utilizing personal computers (PCs) in a Windows environment
• Experience applying basic mechanical concepts and mechanical aptitude
• 2-3 years or natural gas industry experience
• High School diploma or GED
• Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Winston-Salem, NC, US

Application Deadline: N/A

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