Job Description: Combining masterful artistry and storytelling with groundbreaking technology, Walt Disney Animation Studios is a filmmaker-driven animation studio responsible for creating some of the most beloved films ever made. WDAS continues to build on its rich legacy of innovation and creativity and is breaking new ground in episodic storytelling, bringing theatrical quality animation to the series format for Disney+. This role will be located in our Vancouver Studio. Walt Disney Animation Studios combines the best in artistry and storytelling with cutting-edge technology to bring wonderful new characters and adventures to the big screen for audiences around the world. The Studio is looking for a Technical Support Engineer to join our team of passionate technologists. The Technical Support Engineer (TSE) provides the studio with tech support and services. Primarily a first response position, other responsibilities include hardware/software installation, telecommuting support, collaboration with other technology teams to provide support where needed, and exploring process improvements. TSEs partner with stakeholders, artists, and technologists to provide all necessary equipment and systems to enable the most effective & efficient work experience for studio employees, whether on site or remote. Job Responsibilities: Collaborate with other technology teams as needed to determine the best solution to challenges. Install/support a wide array of software, both internally-developed and third party. Work closely with artists to better understand evolving workflows and related hardware needs. Partner closely with WDAS Burbank technology teams to assure consistent support methods and policies across sites Installation of desktop hardware including workstations, displays, tablets, and related peripherals. Basic support of some server & network equipment Basic support of A/V and media systems Work with studio leadership to continually improve tech support procedures and policies. Help to define how end-user support should be coordinated, delivered, standardized and communicated. Provide support for onboarding and tech training for new hires Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all studio employees. Support multiple hardware and operating system build processes including Mac, Linux, iOS and Windows, as well as related software & accessories. Handle support issues from start to resolution, escalating only when necessary. Job Requirements: FHighly self-directed. Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, and diverse production environment. Hands-on experience with Linux administration Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices. Familiarity with CG Animation, VFX, or video game production environments & common pipelines. Strong Macintosh/Windows system administration skills Proficiency with common video conferencing platforms such as Zoom, Google Chat and MS Teams Experience with/passion for scripting/coding Strong familiarity with computer hardware and components, A+ or similar systems administration certification Strong analytical problem solving skills. Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc).. Excellent communication skills and a strong customer service orientation. Administration of tracking and configuration management systems such as Jira, Jira Service Desk, Jenkins, Puppet, and MDM systems such as Airwatch Job Details: Company: The Walt Disney Company Vacancy Type: Full Time Job Location: Hamilton, Ontario, CA Application Deadline: N/A Apply Here vacancyvite.com
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