Cerner Jobs – Support Technician

Job Description:

As a Support Technician I, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will also perform telecom moves, adds and changes (MAC work) for end users with limited support.

Job Responsibilities:

• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Must reside in or around the Greater Westchester, NY area
• Perform other responsibilities as assigned

Job Requirements:

• CompTia A+ Certification and / or Microsoft Certifications
• At least 1 year of end-user device support and troubleshooting work experience
• At least 1 year of office support, call center or phone support work experience
• At least 1 year operating systems support work experience
• Associates degree (Higher Education, Higher National Diploma)
• At least 1 year of IT work experience in a hospital
• At least 2 years total combined work experience and completed higher education

Job Details:

Company: Cerner

Vacancy Type:  Full Time

Job Location: Valhalla, NY, USA

Application Deadline: N/A

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