Cartier Jobs – Sales Associate

Job Description:

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job Responsibilities:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Negotiate and handle objections with ease
• Adapt approach according to the client needs and motivations
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
• Remain current on industry news and competitor
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
• Assist in the merchandising and daily maintenance of displays and back-stock
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Job Requirements:

• Excellent interpersonal and communication skills are required
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• General knowledge of timepiece movements
• Computer and internet Savvy
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Ability to work in a fast-paced retail store environment
• Self-Starter with Team-Player approach

Qualification & Experience:

• College degree preferred
• MS Office experience required, SAP knowledge preferred
• Additional language skills are a plus
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment

Job Details:

Company: Cartier

Vacancy Type:  Full Time

Job Location: Palo Alto, CA, USA

Application Deadline: N/A

Apply Here

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